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PRODUCT AFTER-SALES SERVICE PROCEDURES

OBJECTIVE

In order to standardize the after-sales service work, to meet the needs of the users, to ensure that the users in the use of the company's products, can give full play to the benefits, improve the customer's satisfaction and trust to the products, and increase the market share of the products. Develop after-sales service management system and working procedures.

CONTENT

According to the requirements of the contract and the technical agreement, during the warranty period, all kinds of faults or parts damage caused by the quality problems such as the manufacture, assembly and materials of the products are repaired or replaced free of charge for the users.

STANDARDS AND REQUIREMENTS

After-sales service personnel must establish the idea that customer satisfaction is the standard for testing the quality of service. They should do their utmost to serve the user and answer all kinds of questions put forward by the user actively, enthusiastically and patiently in the service Teach maintenance and repair knowledge. Receive service information and reply within 24 hours. After completing the repair task, ask the user to evaluate or sign the service satisfaction.

TIPS

Note that in some cases the processing time may be longer, such as general technical advice questions during off-office hours (working hours, statutory holidays) and timely responses from staff.
 
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Tel: + 86 579 8779 2086
       86 150 6802 1512
Mall: Jammie@vip.163.com
manager@stablemaster-ladder.com

Fax: + 86 579 8790 2089
Web:  www.stablemaster-ladder.com
WhatsApp:+86 150-6802-1512
Wechat : +86 150-6802-1512
Add: Wangzhai Industrial Zone, Wuyi, Jinhua, Zhejiang, China
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